Policy Exceptions

We understand unexpected life events happen. HATT Diabetes Education Program may make exceptions to our deadline, deferral, and reschedule on a case-by-case basis.

Extreme life circumstances include, but are not limited to:

  • Unexpected medical situation for you or a dependent
  • Death of a family member
  • Natural disaster or other large-scale event

Take note that this policy exception does not apply to refund policy. All purchases remains final.

Early and active communication is essential to help us support you during your life event. We expect you to make every reasonable effort to reach out to us within 1 week of your life event. Regardless of circumstances, no requests submitted more than 2 weeks from the final deadline of your course will be considered. To the extent you can do so, we encourage you to continue your coursework while any exception request is under review.

Participants who do not agree with a decision made on an exception, accommodation, or any decision rendered by HATT Diabetes Education Program can submit a formal appeal. The appeals process will allow you to submit more information or documentation to provide additional context as to why you believe your exception decision should be changed. This appeal will be reviewed by an appeals committee at HATT Diabetes Education Program. Appeals decisions are considered final and we will only accept one appeal per exception or accommodation decision.

Participants that are currently enrolled in a course that wish to submit an exception request or appeal, may refer to their HATT Diabetes dashboard and Course Announcements for additional information.